What Product Leaders Should Do When Sh*t Hits the Fan

A Conversation with Tatyana Mamut, SVP of New Products at Pendo

Stay Customer-Obsessed: The Product Development Process

“All that matters is what customers value, the rest is just noise.”

Focus on Your 3 Big Rocks: The Rock/Pebble/Sand framework

“If you have more than three big things, you don’t have big things.”

  1. New Member Retention
  2. Neighborhood Vitality
  3. Reaching Profitability

Measure What Matters: The North Star Metrics Framework

Bonus: How to Hire Your First Product Leader



Early-stage venture capital in NYC. firstmarkcap.com

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