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FirstMark

About FirstMark

FirstMark is looking for a talented IR & Operations Associate to join our team in New York City. With $2.5 billion of assets under management, FirstMark is a full-stack, technology venture firm investing in companies at every stage of their journey. We help accelerate the success of exceptional founders and are proud partners to some of the most iconic companies in the world, including Shopify, Pinterest, DraftKings, Airbnb, Discord, and many more. Our proprietary, industry-defining Platform generates network effects for our firm and portfolio companies that compound over time.

About The Role

As an IR & Operations Associate at FirstMark, you will have…

A Conversation with Connor Fee, Clubhouse CRO

Connor Fee is the CRO at Clubhouse.io helping build the Sales, Customer Success, Customer Support and Operations teams. Before Clubhouse, Connor served as the CRO of Clearbit, leading the GTM teams. He joined the FirstMark Guilds to dive into how he thinks about developing knowledge & skills in his front-line Sales and Customer Success teams. (Note: the Clubhouse discussed in this post is the project management Saas tool, not the social audio app.)

Training ≠ Coaching: What the Old Playbook Gets Wrong

The traditional playbook for training front-line teams (Sales & Customer Success) is pretty cut and dry: recommend a selection of classic books (Never Split the Difference, The…

A Conversation with Kathie Johnson, CMO of Talkdesk and former SVP of Marketing at Salesforce

Kathie Johnson is the CMO of Talkdesk, a breakout enterprise cloud contact center that’s raised $260M+ and is valued north of $3B+. Prior to Talkdesk, Kathie was SVP of Marketing at Salesforce. Kathie joined FirstMark’s Guilds to share her key learnings from running marketing at a large enterprise and how she’s translated those to a hyper-growth startup environment.

There’s an enormous chasm between how enterprise-focused companies can execute B2B marketing at an early stage and at scale. While the vast majority of the fundamental strategies and tactics are identical, startups are faced with one significant constraint: limited resources. …

A Conversation with Mark Wayland, CRO of Box

Mark Wayland is the Chief Revenue Officer of Box (NYSE: BOX), the cloud content management company that empowers enterprises to revolutionize how they work. Mark joined the FirstMark Guilds to discuss building robust sales organizations and successful sales leaders.

The Three Disciplines of Sales Leadership

Throughout his 20+ years in sales, from Tanium to Salesforce to Box, Mark has adopted a mental model for the three must-have buckets of skills for sales leaders:

  1. Selling skills: Selling is, of course, is the core function of the Sales org. To get promoted into sales leadership roles, you have to close deals. …

A Conversation with Severin Hacker, Duolingo’s CTO

Severin Hacker is the co-founder and CTO of Duolingo, the world’s most popular language-learning platform and most downloaded education app, with over 500 million users worldwide. Severin joined FirstMark’s Guilds to share how Duolingo has built a test-driven culture and how the company runs experiments at scale.

Why Duolingo Started Testing Everything

Duolingo’s culture is centered around one of the key operating principles of “test everything.” To validate this, the company launches 30 new experiments per week and is running 100s of experiments concurrently.

Early in its lifecycle, Duolingo used a third-party tool to launch and manage product experiments. Eventually, the expense became too great…

A Conversation with Kate Taylor, Notion’s Head of Customer Experience

Kate Taylor is the Head of Customer Experience at Notion. Prior to Notion, Kate led Dropbox’s SMB revenue and scaled sales operation. At Notion, she owns customer experience, or as she puts it “the front door experience for our customers.” She works across sales, product, marketing, and finance to scale ROI-positive revenue motions. She spoke with FirstMark’s Adam Nelson in a fireside chat for FirstMark’s Guilds.

How do you build a strong customer feedback loop across CX, Sales, Product, Engineering, and beyond?

This is a very common issue for companies to struggle with. …

A Conversation with Rapha Cohen, Chief Product Officer at Waze

Rapha Cohen, Chief Product Officer at Waze, joined FirstMark’s Product Guild to share the five essential frameworks he uses to run an efficient, high-output product organization.

Frameworks are an incredibly powerful tool — but they’re not a one-size-fits-all solution. While there’s no silver bullet framework for everything, Rapha Cohen believes that using the right framework in the right situation can, in his words, “accelerate thinking, compensate for laziness, fuel creativity, and can even allow you to avoid psychological biases.” In Rapha’s case, he’s identified five useful frameworks for specific teams within his product organization.

Below, we dive into Rapha’s frameworks…

When we founded FirstMark in 2008, our vision was to build a network-driven venture capital firm that would enable the world’s most ambitious founders to build companies that change the world. FirstMark is constantly looking at ways to innovate to better serve our entrepreneurs. It is in that spirit that we are proud to announce the formation of FirstMark Horizon Acquisition Corporation (FMAC), a special purpose acquisition company (SPAC) that we listed this week on the NYSE. …

Make meaningful connections between senior industry leaders and startups

FirstMark is a venture capital fund that invests in technology startups. We are proud to work with entrepreneurs who have built iconic companies like Shopify, DraftKings, Pinterest, Airbnb, and dozens of others. Today, we count 75+ startups as members of the FirstMark family.

Our Platform team provides extensive resources and support to accelerate the success of companies in the FirstMark family. We do that by connecting founders and their teams with talent, customers, and expertise.

Our Corporate Development efforts are focused on making meaningful connections between startups and industry leaders — connections that can become company-defining moments..

We have introduced…

Help us build the most impactful communities in venture

Interested in applying? Details at bottom of this post.

FirstMark is a venture capital fund that invests in technology startups. We are proud to work with entrepreneurs who have built iconic companies like Shopify, DraftKings, Pinterest, Airbnb, and dozens of others. Today, we count 75+ startups as members of the FirstMark family.

Our Platform team provides extensive resources and support to accelerate the success of companies in the FirstMark family. We do that by connecting founders and their teams with talent, customers, and expertise.

As a firm, we operate multiple communities that create extraordinary value for FirstMark-backed founders, their teams…

FirstMark

Early-stage venture capital in NYC. firstmarkcap.com

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